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Customer Zone > Customer Service> Article: Modify a Cancelled Booking

Modify a Cancelled Booking

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Question
I just cancelled my booking, but I don't want to lose my deposit. Can I still modify?

Answer

Has your situation changed?  Can't take that holiday when you planned?  Has someone fallen ill?

 

TravelStay recognises that plans change and we want to work with you to establish a booking that fits your needs.  We would like to help you to "modify" your booking, rather than "cancel".  Bookings that are cancelled with no new booking made via TravelStay are subject to the loss of the non-refundable deposit.  If you have cancelled a booking within the last 48 hours, we may be able to help you to *recover that deposit. (* Conditions apply.  See the the following information for guidelines.)

 

If you have already cancelled your booking, whether online or via telephone, you should have received a Cancellation Email.  This cancellation email will give you the Date and Time that your booking was cancelled.  A new TravelStay booking made within 48 hours of this cancellation will be treated as a modification of your original booking based on these conditions:

  • Original booking cannot have an arrival date in the past.
  • Original booking cannot have been cancelled by the accommodation for non-arrival.
  • New TravelStay booking must have a deposit of equal or greater value than original booking deposit.

Please Note: This modification allowance does not negate any late cancellation charges or those associated with non-arrival.  Customer will still be subject to charges associated with cancellations occurring within the cancellation period of the accommodation.

 

If you need assistance with this new booking, please contact out Customer Service department.  See the following link for contact details:  Contact Us


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Article details
Views: 15508 Created on: Aug 04, 2014
Date updated: Jan 17, 2015
Tagged: Modification


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