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Customer Zone > Customer Service> Category: Making a booking
Category: Making a booking
19 Articles
Orange arrow The last time I booked, I was given a "Refer-a-Friend" promotional code. How do I use it?

  TravelStay values its customers and we love giving Cash Back! We offer many ways for you to earn this Cash Back, including the Refer-a-Friend promotional code. How it works is simple! Find your Refer-a-Friend code after completing your online booking on the Booking Confirmation Page: ...
Orange arrow Why does TravelStay list rates as ‘per person per night’ instead of listing room rates?

  There are several reasons why TravelStay displays rates on a ‘per person per night’ basis, rather than a room rate. We have listed six of these reasons below.1. Group Size | Many TravelStay customers travel in small groups of 3 or 4 and want to split the cost equally between themselves....
Tagged: Booking, Rates

Orange arrow Is my deposit refunded after my stay?

  Curious about the total costs related to your stay? Want to know what to pay when you book and how this is utilised in the total cost? Well, read on for full details. So you are curious about the details of your deposit. Let us explain how your booking works. To begin with, let me show you ...
Orange arrow What is the difference between a Deposit and a Pre-Authorisation?

  Wondering how a Deposit differs from a Pre-Authorisation? TravelStay explains below! Deposit | All bookings made via are secured with a small booking deposit. This deposit is paid to TravelStay for the listing of the accommodation and for securing the booking with the a...
Posted in: Making a booking

Orange arrow I booked with rates displayed in a currency other than British Pounds. What will I pay upon arrival?

  TravelStay is glad to have so many customers from overseas booking their London stays. The information on this page will help you to identify what you are agreeing to and what you can expect to pay for your booking. The first thing that needs to be mentioned is that both TravelStay and the hot...
Orange arrow Where do I get a promotional code and how do I use it?

  Thinking of making a booking via TravelStay. GREAT! How about I show you how you can get some CASH BACK on your booking. First, let's take a peek at the booking page for a hotel: Promotional Codes are subject to various criteria, the most common being a minimum deposit. Other restricti...
Orange arrow What information do I need to make a booking?

  TravelStay does everything that it can to make the booking process as easy as possible. As such, we require only a few things after logging onto the website at Of course, you will need to know the exact dates that you are looking to stay (arrival and departure), the number ...
Orange arrow Can my child stay for free?

  Much of the time, travelling includes children. Some accommodations allow one or more children to stay without requiring a larger room type, thus a potentially "Free" stay. To understand this, let's consider that for most accommodations, a child is considered to be under the age of 2. (Certai...
Orange arrow I need help with a booking. When can I talk to someone?

  TravelStay has 24-hour Booking Hotline available to assist you with your booking requirements. If you are looking to make a booking, you can call our UK based offices on Tel: +44 (0) 203 696 0210. (For International Customers, please CLICK HERE for alternative telephone numbers.) We can help sea...
Orange arrow How do I make a booking?

  Tired of searching for budget accommodation and receiving nothing but overpriced options through other pages? Trying to find accommodation specific to your own needs? Let TravelStay be your one-stop shop for your upcoming stay! The first thing to do is to go to our homepage at
Tagged: Booking

Orange arrow What is a Pre-Authorisation?

  Have you been looking at the Booking Policy and seen text stating "Under exceptional circumstances, such as during extremely busy dates, for multiple room bookings, or if the customers contact details are invalid, the accommodation may need to protect against the loss of a late cancellation fee by ...
Orange arrow What is the policy associated with FREE Cancellation?

  Ready to book on TravelStay? Seeing an option for FREE Cancellation and wondering what it means? Let me explain how you can take advantage of this offer! First, there are two types of bookings. There are those that are NON-REFUNDABLE and there are others which offer a FREE CANCELLATION (*). Ple...
Orange arrow What is a TravelStay "Deposit"?

  Ready to make your booking but curious about that Booking Deposit? TravelStay explains the deposit. Deposit payments are payable to TravelStay Ltd for the use of the discounted accommodation booking service on the website. (See TravelStay Terms and Conditions for more details.) Whoa! What d...
Posted in: Making a booking
Tagged: Deposit

Orange arrow What are the check-in and check-out times?

  Check-In time is the time of day when hotels are able to accept new guests. This is mentioned in the "comments" section of the accommodation information page. If a check-in time is 14:00 hrs, it means that your room will be available from 14:00 hrs. However, it may be possible to arrive at the acco...
Posted in: Making a booking

Orange arrow Can I book if I am less than 18 years of age?

  London hotels require that guests residing in the accommodations be 18 years or older. For all private rooms in London hotels through TravelStay, any guest under the age of 18 years of age must be accompanied by an adult. This is true for all accommodation types with whom TravelStay works, except...
Posted in: Making a booking

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