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Customer Zone > Customer Service> Category: Modifying or cancelling a booking
Category: Modifying or cancelling a booking
13 Articles
Orange arrow I modified my booking. What happens to my promotional code?

2334 views
  Have you modified your booking? Or are you still in need of performing a modification? If your original booking was made with a promotional code, please see the following associated details. Promotional Codes are "booking-specific". This means that, when you create your booking, the promotio...
Orange arrow How can I complete a cancellation online?

1719 views
  Is the email centre at TravelStay closed until tomorrow? Worried about late cancellations? TravelStay now offers a 3-step guide to cancelling your booking yourself! 1. Login to "My Booking" Zone From your Booking Confirmation email, go to the section Cancellations and Modifications and cl...
Orange arrow What is a Flexible Cancellation?

2206 views
  TravelStay now offers Flexible Cancellations. But what is a Flexible Cancellation? A Flexible Cancellation is related to bookings made outside of the hotel's cancellation period (typically 24-72 hours prior to arrival). For instance, if a hotel has a 24-hour cancellation policy, this means th...
Orange arrow How do I get the rates for a hotel if I don't know the dates?

1374 views
  Planning a trip into London? Trying to figure out how much it will cost? There are a few bits of information that you need to know in order to prepare your finances: 1) Hotel Rates Most London hotels have different rates for different days of the week. Friday and Saturday are typically ...
Orange arrow What can I modify on my booking?

2072 views
  TravelStay recognises that bookings need to be changed. This might be due to a change in circumstances or an error in booking. Either way, TravelStay is here to assist you in any way possible. * Please note that no modifications can be made to a booking after check-in. So what can be modi...
Orange arrow How do I "modify" or make a change to my booking?

2246 views
  Please consider the following information when making the determination on the BEST method for modifying your booking. Before doing anything, you need to perform the following actions: 1) Identify the Arrival Date for your current booking. (Please note that TravelStay cannot modify bookings...
Tagged: Modification


Orange arrow How do I modify my booking if I've already checked in?

1318 views
  Have you already checked in and wish to modify your booking? TravelStay will be able to assist you only in certain circumstances as other requests need to be handled directly by your accommodation provider. See the following scenarios below for examples. (If your modification request cannot be fo...
Tagged: Modification


Orange arrow How do I modify my booking on the day of arrival?

1129 views
  Scheduled to arrive at your hotel today but need to make that last minute change? TravelStay will be able to assist you only in certain circumstances as other requests need to be handled directly by your accommodation provider. See the following scenarios below for examples. (If your modification...
Tagged: Modification


Orange arrow What is the policy associated with FREE Cancellation?

1151 views
  Ready to book on TravelStay? Seeing an option for FREE Cancellation and wondering what it means? Let me explain how you can take advantage of this offer! First, there are two types of bookings. There are those that are NON-REFUNDABLE and there are others which offer a FREE CANCELLATION (*). Ple...
Orange arrow What's involved in the modification process?

2874 views
  Have an upcoming TravelStay booking for one of our London, Glasgow or Edinburgh accommodations? Need to make a change? The process to modify is an easy one (*). A new booking is made based upon your updated criteria. Whether it is the number of days, guests staying or room type desired, a new ...
Tagged: Modification


Orange arrow How do I cancel my booking?

2537 views
  We’re sorry to hear that you need to cancel your booking. The team at TravelStay is here to help in any way we can, and we’ve put together this guide to show you how to cancel or change your booking.There are 3 different ways to cancel your booking:1) Via the My Booking page;2) By click...
Orange arrow I just cancelled my booking, but I don't want to lose my deposit. Can I still modify?

15170 views
  Has your situation changed? Can't take that holiday when you planned? Has someone fallen ill? TravelStay recognises that plans change and we want to work with you to establish a booking that fits your needs. We would like to help you to "modify" your booking, rather than "cancel". Bookings ...
Tagged: Modification


Orange arrow How can I complete a modification online?

2993 views
  Is the email centre at TravelStay closed until tomorrow? Worried about late cancellations? TravelStay now offers a 4-step guide to modifying your booking yourself! 1. Login to your "My Booking" Zone From your Booking Confirmation email, go to the section Cancellations and Modifications an...
Tagged: Modification



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