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Customer Zone > Customer Service> Category: Complaints
Category: Complaints
3 Articles
Orange arrow The accommodation can’t find my booking. What do I do?

1797 views
  We’re sorry to hear the accommodation is having difficulty finding your reservation.Customer satisfaction is really important to the team here at TravelStay. Let us try to help you resolve this issue and get you into your room as soon as possible. Step 1: Show the staff your Booking Confirm...
Posted in: Complaints
Tagged: Complaints


Orange arrow My room isn't ready for arrival. What do I do?

4100 views
  We’re sorry to hear your room wasn’t ready when you arrived.The team at TravelStay wants your stay to get off to a great start, so we have a step-by-step process you can follow to help you settle in to your room as quickly as possible, whether you’ve arrived early or your room has...
Posted in: Complaints
Tagged: Complaints


Orange arrow I have a complaint about my accommodation. What do I do?

2961 views
  We’re sorry to hear you’re unsatisfied with your accommodation.Here at TravelStay we want you to have the best stay possible, and we have created a list of options to help you solve any problems that may arise.Take action during your stay Step 1: Talk to reception staff | Your first p...
Posted in: Complaints
Tagged: Complaints



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