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Choosing what to book(31 Articles)
Orange Arrow I require disabled facilities - what do you advise?
Orange Arrow Can I park at this accommodation?
Orange Arrow What is a Multi-Bedded Private Room?
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Making a booking(19 Articles)
Orange Arrow I need more information before I can complete my booking. Who can I contact?
Orange Arrow Can I book without a credit or debit card?
Orange Arrow What are the check-in and check-out times?
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Your booking confirmation(15 Articles)
Orange Arrow What is the confirmation email for?
Orange Arrow My confirmation email shows only one name but I have booked for more than one person - why is that?
Orange Arrow I can't find my booking confirmation email. What should I do?
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How to book(5 Articles)
Orange Arrow How do I make a booking?
Orange Arrow Why does TravelStay list rates as ‘per person per night’ instead of listing room rates?
Orange Arrow What information do I need to make a booking?
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Modifying or cancelling a booking(13 Articles)
Orange Arrow I modified my booking. What happens to my promotional code?
Orange Arrow How can I complete a cancellation online?
Orange Arrow I just cancelled my booking, but I don't want to lose my deposit. Can I still modify?
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Searching for prices and availability(22 Articles)
Orange Arrow How can I find the very cheapest prices on TravelStay?
Orange Arrow What is a Multi-Bedded Private Room?
Orange Arrow What is a Double Room?
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Check-In(16 Articles)
Orange Arrow What do I need to have with me when I check in at the hotel?
Orange Arrow I may be lost. How can I get directions to my hotel?
Orange Arrow My Booking Confirmation won't print! What do I do?
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Promotional Codes(3 Articles)
Orange Arrow I modified my booking. What happens to my promotional code?
Orange Arrow The last time I booked, I was given a "Refer-a-Friend" promotional code. How do I use it?
Orange Arrow Where do I get a promotional code and how do I use it?
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Complaints(3 Articles)
Orange Arrow My room isn't ready for arrival. What do I do?
Orange Arrow The accommodation can’t find my booking. What do I do?
Orange Arrow I have a complaint about my accommodation. What do I do?
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Feedback(1 Articles)
Orange Arrow I would like to provide feedback on the website. How do I do this?
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Facilities(1 Articles)
Orange Arrow Can I leave my luggage at the hotel before and after my stay?
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Check-Out(2 Articles)
Orange Arrow Can I leave my luggage at the hotel before and after my stay?
Orange Arrow What do I do if I want to check out late?
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Group Bookings(1 Articles)
Orange Arrow I've got a large group and want to make a group booking. How do I do it?
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Non-Refundable Offers(1 Articles)
Orange Arrow What is a Non-Refundable Booking?
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