How much does the room cost?

TravelStay displays all rates on a "per person per night" basis. This includes all adults and children over the age of 2 (except where specifically noted on the Hotel Information Page). Maximum occupancy for each room type is as follows: Single: 1 Twin / Double: 2 Triple: 3 Quad: 4 Multi-Bedded Family Room: 5-6 (as specified on the room description) 2 guests staying in a [...]

Can my child stay for free?

Much of the time, travelling includes children. Some accommodations allow one or more children to stay without requiring a larger room type, thus a potentially "Free" stay. To understand this, let's consider that for most accommodations, a child is considered to be under the age of 2. (Certain accommodations may view "child" differently. Please be sure to thorough read the hotel [...]

I need help with a booking. When can I talk to someone?

TravelStay has 24-hour Booking Hotline available to assist you with your booking requirements. If you are looking to make a booking, you can call our UK based offices on Tel: +44 (0) 203 696 0210. (For International Customers, please CLICK HERE for alternative telephone numbers.) We can help search for accommodation and book your stay over the phone. If you are needing to modify or cancel [...]

What can I modify on my booking?

TravelStay recognises that bookings need to be changed. This might be due to a change in circumstances or an error in booking. Either way, TravelStay is here to assist you in any way possible. * Please note that no modifications can be made to a booking after check-in. So what can be modified? 1) Arrival / Departure Dates 2) Room Type - Switch from a Twin to a Double; or if adding [...]

How do I "modify" or make a change to my booking?

Please consider the following information when making the determination on the BEST method for modifying your booking. Before doing anything, you need to perform the following actions: 1) Identify the Arrival Date for your current booking. (Please note that TravelStay cannot modify bookings for customers that have passed the check-in date. Please speak to the reception regarding any [...]