Where can I find information about the London Underground?

TravelStay knows that many of our customers rely on the public transportation network in order to enjoy their stays while in London. Within our search results, you can now choose the particular tube line(s) that you want in order to simplify your travels while in London. Each of our hotel pages will provide you with details of the nearest tube station and directions from the station to the [...]

My confirmation email shows only one name but I have booked for more than one person - why is that?

Only one name is required for each room that you have booked, but the room and breakfast will be available for as many people as the room can accommodate. So if you have booked a twin room with English breakfast, only one name will appear on the email confirmation but the two guests will be able to stay and two breakfasts will be [...]

What is the confirmation email for?

A confirmation email is sent automatically once you make a reservation. This lists all of the details of your booking, the accommodation you have booked, and full contact details. For direction information please refer to the link on the email to the accommodation information page, which features directions and a local map link on the right. The confirmation email should also be produced upon [...]

I can't find my booking confirmation email. What should I do?

Finding your confirmation email: Checking Junk and Spam foldersPlease check all folders within your e-mail account, including any spam, junk or bulk e-mail folders. Hotmail and AOL users please note: the security settings can occasionally prevent the confirmation e-mail from reaching you. If possible, please use an alternative e-mail address. Retrieving your booking confirmation: My Bookings [...]

I can't find a booking confirmation email. Has my booking been made?

So long as you have completed the booking form and have seen the booking confirmation page which displays your booking reference number, then your booking has been made successfully. All bookings made are confirmed bookings and you do not need to double check the availability. You can only make a reservation on TravelStay for dates that are available according to the accommodation that you choose [...]