I need more information before I can complete my booking. Who can I contact?

You can contact TravelStay Reservations on Tel 0844 472 1800 for any query that you may have. Lines are open 24x7, 365 days per [...]

What are the check-in and check-out times?

Check-In time is the time of day when hotels are able to accept new guests. This is mentioned in the "comments" section of the accommodation information page. If a check-in time is 14:00 hrs, it means that your room will be available from 14:00 hrs. However, it may be possible to arrive at the accommodation before then and leave your luggage at reception and it may be possible to check in earlier [...]

What can I request from the hotel when making my booking?

If you have specific requests that you would like to make to the accommodation when booking, you can do so via the section of the booking form entitled "Special Requests". What is a "Special Request"? Perhaps you want to check-in earlier than the accommodation's standard times or check-out later than those same listed times. If you wish to drop luggage off earlier in the day, or if you are [...]

Can I book if I am less than 18 years of age?

London hotels require that guests residing in the accommodations be 18 years or older. For all private rooms in London hotels through TravelStay, any guest under the age of 18 years of age must be accompanied by an adult. This is true for all accommodation types with whom TravelStay works, except certain London hostels. Some London hostels will allow guests in a Shared Room beginning at age [...]

How do I book if I do not have a personal email address?

When making a booking through TravelStay, we send every customer a booking confirmation to their email based on the information provided. While it is becoming less common for customers to not have an email address, TravelStay does recognise that this does still occur. As such, there is a solution when making your online booking. Option #1 (TravelStay Preferred Alternative): If you have a [...]