What is the TravelStay Price Promise?

TravelStay would like to thank all of its customers that use the TravelStay website knowing that they are getting the BEST possible deal on their accommodation. But wait! Think you've found where you could have made the same booking for less? The TravelStay Price Promise guarantees that TravelStay will have the best price for an accommodation. We're so confident that we have the best rates [...]

What is a TravelStay "Deposit"?

Ready to make your booking but curious about that Booking Deposit? TravelStay explains the deposit. Deposit payments are payable to TravelStay Ltd for the use of the discounted accommodation booking service on the website. (See TravelStay Terms and Conditions for more details.) Whoa! What does that mean? It means that TravelStay works every day to make sure that we are able to offer you [...]

How do I modify my booking on the day of arrival?

Scheduled to arrive at your hotel today but need to make that last minute change? TravelStay will be able to assist you only in certain circumstances as other requests need to be handled directly by your accommodation provider. See the following scenarios below for examples. (If your modification request cannot be found below, please see the details at the end of this Help Article for more [...]

How can I complete a cancellation online?

Is the email centre at TravelStay closed until tomorrow? Worried about late cancellations? TravelStay now offers a 3-step guide to cancelling your booking yourself! 1. Login to "My Booking" Zone From your Booking Confirmation email, go to the section Cancellations and Modifications and click where it says "Click here to view your live booking, cancel or modify". Alternatively, [...]

How can I complete a modification online?

Is the email centre at TravelStay closed until tomorrow? Worried about late cancellations? TravelStay now offers a 4-step guide to modifying your booking yourself! 1. Login to your "My Booking" Zone From your Booking Confirmation email, go to the section Cancellations and Modifications and click where it says "Click here to view your live booking, cancel or modify". [...]