How do I modify my booking if I've already checked in?

Have you already checked in and wish to modify your booking? TravelStay will be able to assist you only in certain circumstances as other requests need to be handled directly by your accommodation provider. See the following scenarios below for examples. (If your modification request cannot be found below, please see the details at the end of this Help Article for more options. "I want to [...]

What should I consider when booking a Dorm Room (Shared Room Accommodation)?

There are several important factors that should be considered when booking a dorm room. Among these include accommodation type and bed types as well as the number of guests and their respective ages. Accommodation Type | The most common accommodation type offering Shared Room Accommodation (or beds in a Dorm Room) is a hostel. Hostels will quite often provide you the best price options for [...]

Can I leave my luggage at the hotel before and after my stay?

Are you wanting to get to London bright and early or leave late? If so, you are probably wondering what to do with that cumbersome luggage. Here is how you find out. Each hotel page has a Facilities List, and this is where you will find if your particular accommodation offers "Luggage Storage" (see example below). Be sure to also look in the Comments section for additional details [...]

What is a Pre-Authorisation?

Have you been looking at the Booking Policy and seen text stating "Under exceptional circumstances, such as during extremely busy dates, for multiple room bookings, or if the customers contact details are invalid, the accommodation may need to protect against the loss of a late cancellation fee by pre-authorising for the first night’s stay shortly prior to arrival." Wondered what this [...]

I would like to provide feedback on the website. How do I do this?

TravelStay has a long history of providing service to our customers. Part of the reason we are successful is that you make a difference. What you say is important to us! When you make a booking, you have the opportunity to review the TravelStay booking service. After your hotel stay, we send you a link to review the accommodation. But sometimes, you may just want to give feedback [...]