What's involved in the modification process?

Have an upcoming TravelStay booking for one of our London, Glasgow or Edinburgh accommodations? Need to make a change? The process to modify is an easy one (*). A new booking is made based upon your updated criteria. Whether it is the number of days, guests staying or room type desired, a new booking is always the first step to completing your modification. This new booking via TravelStay [...]

How do I get the rates for a hotel if I don't know the dates?

Planning a trip into London? Trying to figure out how much it will cost? There are a few bits of information that you need to know in order to prepare your finances: 1) Hotel Rates Most London hotels have different rates for different days of the week. Friday and Saturday are typically the most expensive days, while Sunday is the least expensive on average. Monday to Thursday rates [...]

My room isn't ready for arrival. What do I do?

We’re sorry to hear your room wasn’t ready when you arrived.The team at TravelStay wants your stay to get off to a great start, so we have a step-by-step process you can follow to help you settle in to your room as quickly as possible, whether you’ve arrived early or your room hasn’t been properly cleaned yet.I’ve arrived early | Check your accommodation’s [...]

The accommodation can’t find my booking. What do I do?

We’re sorry to hear the accommodation is having difficulty finding your reservation.Customer satisfaction is really important to the team here at TravelStay. Let us try to help you resolve this issue and get you into your room as soon as possible. Step 1: Show the staff your Booking Confirmation email | Show the staff on reception your Booking Confirmation email from TravelStay. You can [...]

I have a complaint about my accommodation. What do I do?

We’re sorry to hear you’re unsatisfied with your accommodation.Here at TravelStay we want you to have the best stay possible, and we have created a list of options to help you solve any problems that may arise.Take action during your stay Step 1: Talk to reception staff | Your first port of call for any problems is the reception desk. Talk to the staff member on dutyand explain the [...]