I've already made a booking, but I need more information. Who should I talk to?

First, thank you for choosing TravelStay. We look forward to helping you in any way that we can. After you've booked, you may find that you have unanswered questions. The purpose of this article is to direct you to the best place to obtain your information. Sometimes, this will be TravelStay. Other times, it may be that the hotel is your best source of information. Or sometimes, we may [...]

I just cancelled my booking, but I don't want to lose my deposit. Can I still modify?

Has your situation changed? Can't take that holiday when you planned? Has someone fallen ill? TravelStay recognises that plans change and we want to work with you to establish a booking that fits your needs. We would like to help you to "modify" your booking, rather than "cancel". Bookings that are cancelled with no new booking made via TravelStay are subject to the loss of the [...]

I booked with rates displayed in a currency other than British Pounds. What will I pay upon arrival?

TravelStay is glad to have so many customers from overseas booking their London stays. The information on this page will help you to identify what you are agreeing to and what you can expect to pay for your booking. The first thing that needs to be mentioned is that both TravelStay and the hotels that we work with are all located within the UK (except for those on our affiliate worldwide [...]

Why have rates changed since I last looked?

Someone once said, "The only thing constant is change." Sometimes this change can be good. Other times? Not so good. Have rates changed since the last time you looked online? Whether up or down, this is something that TravelStay has no control over. All bookings for accommodation etc. are made by TravelStay as agents for the accommodation provider concerned. This means that we are [...]

I think I entered the wrong email address. How do I get my Booking Confirmation?

So you've made a booking via TravelStay and you didn't receive your booking confirmation. Did you enter ".com" when you should have entered ".co.uk" or maybe you mistyped your email address altogether? TravelStay does have solutions for you. Probably the simplest solution is to use our Contact Us page to inform us of the correct email address. This lets TravelStay identify where the error [...]