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  1. Home
  2. Receiving more information
  • Choosing what to book 31 Articles

    • FREE Cancellations!
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    • Counting Children in Room Rates
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    • Minimum Nights
    • Room Type : Multi-Bedded Private Room
    • Accommodation Parking
    • Disabled Facilities
  • Making a booking 19 Articles

    • FREE Cancellations!
    • The TravelStay "Deposit"
    • Hotel Requests (or Special Requests)
    • Pre-Authorisation
    • Create a Booking
    • Booking Without an Email Address
    • Customer Service : Hours of Operation
    • Counting Children in Room Rates
    • Booking Details
    • Promotional Codes
    • Currency Exchange
    • Deposit versus Pre-Authorisation
    • Make a Booking - Deposit Information
    • Per Person per Night - Why?
    • Refer-a-Friend
    • Booking Under the Age of 18
    • Check-In and Check-Out Times
    • Booking Without a Credit or Debit Card
    • Receiving more information
  • Your booking confirmation 15 Articles

    • TravelStay Price Promise
    • Pre-Authorisation
    • Online Booking Confirmation - No Printer
    • Booking Confirmation - Bad Email Address
    • Post-Booking Information
    • Booking confirmation email
    • Currency Exchange
    • Make a Booking - Deposit Information
    • Booking Confirmation - No Email Address
    • Booking Confirmation
    • Booking Confirmation - Won't Print
    • Hotel Contact Details
    • Finding your booking email
    • Confirmation email showing one name
    • Confirmation email
  • How to book 5 Articles

    • Customer Service : Hours of Operation
    • Counting Children in Room Rates
    • Booking Details
    • Per Person per Night - Why?
    • Create booking.
  • Modifying or cancelling a booking 13 Articles

    • FREE Cancellations!
    • Modification : Steps Involved
    • Modify My Booking Online
    • Modifications on Day of Arrival
    • Modifications After Check-In
    • Modify a Booking : How-To
    • Modify a Booking
    • Cancelling a Booking
    • Hotel Rates - Dates Required
    • Flexible Cancellation
    • Modify a Cancelled Booking
    • Cancel My Booking Online
    • Modifications and Promotional Codes
  • Searching for prices and availability 22 Articles

    • TravelStay Price Promise
    • Receiving Student Discounts
    • Breakfast Options
    • Create a Booking
    • Searching Locations
    • Group Bookings
    • Room Only Accommodations
    • Room Type - Single
    • Rates & Availability - Rate Changes
    • Hotel Rates - Dates Required
    • Pricing On the Accommodation Info Page
    • Currency Exchange
    • Per Person per Night - Why?
    • Travel into London from Your Airport
    • Room Type - Triple or Quad
    • Room Type - Quad
    • Room Type - Double or Twin
    • Room Type : Twin
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    • Room Type : Multi-Bedded Private Room
    • Finding Cheap Prices
  • Check-In 16 Articles

    • Pre-Authorisation
    • Online Booking Confirmation - No Printer
    • Travel to London - From Heathrow Airport
    • London Underground
    • Travel to London - From Stansted Airport
    • Travel to London - From London City Airport
    • Travel to London - From Luton Airport
    • Post-Booking Information
    • Check-In - 24 Hour Reception
    • Currency Exchange
    • Luggage Storage
    • Early Check-In
    • Travel to London - From Gatwick Airport
    • Booking Confirmation - Won't Print
    • Hotel Directions
    • Check-In Documentation
  • Promotional Codes 3 Articles

    • Promotional Codes
    • Refer-a-Friend
    • Modifications and Promotional Codes
  • Complaints 3 Articles

    • Complaints - Hotel (General)
    • Complaints - Hotel (No Booking)
    • Complaints - Hotel (Room Isn't Clean)
  • Feedback 1 Articles

    • Website Feedback
  • Facilities 1 Articles

    • Luggage Storage
  • Check-Out 2 Articles

    • Late Check-Out
    • Luggage Storage
  • Group Bookings 1 Articles

    • Group Bookings
  • Non-Refundable Offers 1 Articles

    • Non-Refundable Bookings

Popular Customer Service Articles

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Receiving more information

  • Date updated 2012-04-16
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I need more information before I can complete my booking. Who can I contact?

You can contact TravelStay Reservations on Tel  0844 472 1800 for any query that you may have. Lines are open 24x7, 365 days per year.

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