The best deals for cheap London hotels, London B&B

Question? We got answers!

basic search

Advanced Search

Exact phrase:

  • Home
  • All Categories
  • Sign in
  • Sign up
  • Home
  • All Categories
  • |
  • Submit new ticket
  • Sign in
  • Sign up
  1. Home
  2. Modify a Cancelled Booking
  • Choosing what to book 31 Articles

    • FREE Cancellations!
    • Congestion Zone Charge
    • Breakfast Options
    • Non-Refundable Bookings
    • Create a Booking
    • Searching Locations
    • London Underground
    • Counting Children in Room Rates
    • Per Person per Night Explained
    • Group Bookings
    • Room Only Accommodations
    • Room Type - Single
    • Rates & Availability - Rate Changes
    • Flexible Cancellation
    • Travelling with Children
    • Room Type - Bed in a Shared Room
    • Luggage Storage
    • Early Check-In
    • Per Person per Night - Why?
    • Booking Dorm Rooms
    • Included Breakfast
    • Room Type - Triple or Quad
    • Room Type - Quad
    • Room Type - Double or Twin
    • Room Type : Twin
    • Room Type - Triple
    • Room Type - Double
    • Minimum Nights
    • Room Type : Multi-Bedded Private Room
    • Accommodation Parking
    • Disabled Facilities
  • Making a booking 19 Articles

    • FREE Cancellations!
    • The TravelStay "Deposit"
    • Hotel Requests (or Special Requests)
    • Pre-Authorisation
    • Create a Booking
    • Booking Without an Email Address
    • Customer Service : Hours of Operation
    • Counting Children in Room Rates
    • Booking Details
    • Promotional Codes
    • Currency Exchange
    • Deposit versus Pre-Authorisation
    • Make a Booking - Deposit Information
    • Per Person per Night - Why?
    • Refer-a-Friend
    • Booking Under the Age of 18
    • Check-In and Check-Out Times
    • Booking Without a Credit or Debit Card
    • Receiving more information
  • Your booking confirmation 15 Articles

    • TravelStay Price Promise
    • Pre-Authorisation
    • Online Booking Confirmation - No Printer
    • Booking Confirmation - Bad Email Address
    • Post-Booking Information
    • Booking confirmation email
    • Currency Exchange
    • Make a Booking - Deposit Information
    • Booking Confirmation - No Email Address
    • Booking Confirmation
    • Booking Confirmation - Won't Print
    • Hotel Contact Details
    • Finding your booking email
    • Confirmation email showing one name
    • Confirmation email
  • How to book 5 Articles

    • Customer Service : Hours of Operation
    • Counting Children in Room Rates
    • Booking Details
    • Per Person per Night - Why?
    • Create booking.
  • Modifying or cancelling a booking 13 Articles

    • FREE Cancellations!
    • Modification : Steps Involved
    • Modify My Booking Online
    • Modifications on Day of Arrival
    • Modifications After Check-In
    • Modify a Booking : How-To
    • Modify a Booking
    • Cancelling a Booking
    • Hotel Rates - Dates Required
    • Flexible Cancellation
    • Modify a Cancelled Booking
    • Cancel My Booking Online
    • Modifications and Promotional Codes
  • Searching for prices and availability 22 Articles

    • TravelStay Price Promise
    • Receiving Student Discounts
    • Breakfast Options
    • Create a Booking
    • Searching Locations
    • Group Bookings
    • Room Only Accommodations
    • Room Type - Single
    • Rates & Availability - Rate Changes
    • Hotel Rates - Dates Required
    • Pricing On the Accommodation Info Page
    • Currency Exchange
    • Per Person per Night - Why?
    • Travel into London from Your Airport
    • Room Type - Triple or Quad
    • Room Type - Quad
    • Room Type - Double or Twin
    • Room Type : Twin
    • Room Type - Triple
    • Room Type - Double
    • Room Type : Multi-Bedded Private Room
    • Finding Cheap Prices
  • Check-In 16 Articles

    • Pre-Authorisation
    • Online Booking Confirmation - No Printer
    • Travel to London - From Heathrow Airport
    • London Underground
    • Travel to London - From Stansted Airport
    • Travel to London - From London City Airport
    • Travel to London - From Luton Airport
    • Post-Booking Information
    • Check-In - 24 Hour Reception
    • Currency Exchange
    • Luggage Storage
    • Early Check-In
    • Travel to London - From Gatwick Airport
    • Booking Confirmation - Won't Print
    • Hotel Directions
    • Check-In Documentation
  • Promotional Codes 3 Articles

    • Promotional Codes
    • Refer-a-Friend
    • Modifications and Promotional Codes
  • Complaints 3 Articles

    • Complaints - Hotel (General)
    • Complaints - Hotel (No Booking)
    • Complaints - Hotel (Room Isn't Clean)
  • Feedback 1 Articles

    • Website Feedback
  • Facilities 1 Articles

    • Luggage Storage
  • Check-Out 2 Articles

    • Late Check-Out
    • Luggage Storage
  • Group Bookings 1 Articles

    • Group Bookings
  • Non-Refundable Offers 1 Articles

    • Non-Refundable Bookings

Popular Customer Service Articles

  • Travelling with Children
    • 11379
    • 3
    • 0
  • Booking confirmation email
    • 6322
    • 1
    • 0
  • London Underground
    • 4422
    • 2
    • 0
  • Modify a Booking : How-To
    • 4968
    • 3
    • 0

Modify a Cancelled Booking

  • Date updated 2015-01-17
  • Rating
  • Categories
  • Modifying or cancelling a booking
  • Tags
  • Modification

I just cancelled my booking, but I don't want to lose my deposit. Can I still modify?

Has your situation changed?  Can't take that holiday when you planned?  Has someone fallen ill?

 

TravelStay recognises that plans change and we want to work with you to establish a booking that fits your needs.  We would like to help you to "modify" your booking, rather than "cancel".  Bookings that are cancelled with no new booking made via TravelStay are subject to the loss of the non-refundable deposit.  If you have cancelled a booking within the last 48 hours, we may be able to help you to *recover that deposit. (* Conditions apply.  See the the following information for guidelines.)

 

If you have already cancelled your booking, whether online or via telephone, you should have received a Cancellation Email.  This cancellation email will give you the Date and Time that your booking was cancelled.  A new TravelStay booking made within 48 hours of this cancellation will be treated as a modification of your original booking based on these conditions:

  • Original booking cannot have an arrival date in the past.
  • Original booking cannot have been cancelled by the accommodation for non-arrival.
  • New TravelStay booking must have a deposit of equal or greater value than original booking deposit.

Please Note: This modification allowance does not negate any late cancellation charges or those associated with non-arrival.  Customer will still be subject to charges associated with cancellations occurring within the cancellation period of the accommodation.

 

If you need assistance with this new booking, please contact out Customer Service department.  See the following link for contact details:  Contact Us

Related articles

  • Modify a Booking : How-To
    • 4968
    • 3
    • 0
  • Modify a Booking
    • 3987
    • 3
    • 0
  • Cancelling a Booking
    • 5335
    • 5
    • 0
  • Modifications and Promotional Codes
    • 4458
    • 2
  • Hotel Rates - Dates Required
    • 3133
    • 3
  • Modification : Steps Involved
    • 5906
    • 3
    • 0
  • Modifications After Check-In
    • 3144
    • 1
  • Flexible Cancellation
    • 5294
    • 1
  • Modify My Booking Online
    • 5388
    • 8
  • Cancel My Booking Online
    • 4306
    • 1
  • I just cancelled my booking, but I don't want to lose my deposit. Can I still modify?
Rate this article
Subscribe to alerts for this article below
Your email is now subscribed to alerts for this article
Your email is not subscribed to alerts for this article
Unsubscribe to alerts for this article below

Company Sites

TravelStay.com

Booking - New

Booking - Cancel

Booking - Change

Send us a review

All Categories

  • Choosing what to book
  • Making a booking
  • Your booking confirmation
  • How to book
  • Modifying or cancelling a booking
  • Advanced Search

Connect With Us

  • TravelStay
  • London hotels
  • 113 Burford Business Centre
    11 Burford Road
    London E15 2ST

  • +44 (0)203 696 0210
  • [email protected]
  • https://www.travelstay.com/
    Powered by LiveHelpNow customer support suite