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  2. Customer Service : Hours of Operation
  • Choosing what to book 31 Articles

    • FREE Cancellations!
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  • Making a booking 19 Articles

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    • The TravelStay "Deposit"
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    • Customer Service : Hours of Operation
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  • Your booking confirmation 15 Articles

    • TravelStay Price Promise
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  • How to book 5 Articles

    • Customer Service : Hours of Operation
    • Counting Children in Room Rates
    • Booking Details
    • Per Person per Night - Why?
    • Create booking.
  • Modifying or cancelling a booking 13 Articles

    • FREE Cancellations!
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  • Searching for prices and availability 22 Articles

    • TravelStay Price Promise
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  • Check-In 16 Articles

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    • Travel to London - From Heathrow Airport
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Customer Service : Hours of Operation

  • Date updated 2015-07-18
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  • Making a booking
  • How to book

I need help with a booking. When can I talk to someone?

TravelStay has 24-hour Booking Hotline available to assist you with your booking requirements.  If you are looking to make a booking, you can call our UK based offices on Tel: +44 (0) 203 696 0210.  (For International Customers, please CLICK HERE for alternative telephone numbers.)  We can help search for accommodation and book your stay over the phone.

 

If you are needing to modify or cancel a booking or have general enquiries, existing customers should use the My Booking contact form.  For those without a current booking, please use our standard Contact Us form any time 24-hours a day.  Responses are handled by our Email Support Staff.  Their hours of operation (GMT) can be found in the table below:

 

Hours of Operation Monday Tuesday Wednesday Thursday Friday Saturday Sunday
      Opening Time (GMT)  9:00 am  9:00 am  9:00 am  9:00 am  9:00 am  9:00 am  1:30 pm
      Closing Time (GMT)  5:30 pm  5:30 pm  5:30 pm  5:30 pm  5:30 pm  5:30 pm  5:30 pm

 

TravelStay makes every effort to respond to your enquiry within 24 hours.  If you need more immediate assistance, you can call our Head Office Customer Service Team between 9:00 am and 5:30 pm on the telephone number above.   Operators will assist you in any way possible.  Additional information can be obtained via our Help Pages.

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  • 113 Burford Business Centre
    11 Burford Road
    London E15 2ST

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