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  • Choosing what to book 31 Articles

    • FREE Cancellations!
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    • Counting Children in Room Rates
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    • Per Person per Night - Why?
    • Booking Dorm Rooms
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    • Room Type - Triple or Quad
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    • Room Type - Triple
    • Room Type - Double
    • Minimum Nights
    • Room Type : Multi-Bedded Private Room
    • Accommodation Parking
    • Disabled Facilities
  • Making a booking 19 Articles

    • FREE Cancellations!
    • The TravelStay "Deposit"
    • Hotel Requests (or Special Requests)
    • Pre-Authorisation
    • Create a Booking
    • Booking Without an Email Address
    • Customer Service : Hours of Operation
    • Counting Children in Room Rates
    • Booking Details
    • Promotional Codes
    • Currency Exchange
    • Deposit versus Pre-Authorisation
    • Make a Booking - Deposit Information
    • Per Person per Night - Why?
    • Refer-a-Friend
    • Booking Under the Age of 18
    • Check-In and Check-Out Times
    • Booking Without a Credit or Debit Card
    • Receiving more information
  • Your booking confirmation 15 Articles

    • TravelStay Price Promise
    • Pre-Authorisation
    • Online Booking Confirmation - No Printer
    • Booking Confirmation - Bad Email Address
    • Post-Booking Information
    • Booking confirmation email
    • Currency Exchange
    • Make a Booking - Deposit Information
    • Booking Confirmation - No Email Address
    • Booking Confirmation
    • Booking Confirmation - Won't Print
    • Hotel Contact Details
    • Finding your booking email
    • Confirmation email showing one name
    • Confirmation email
  • How to book 5 Articles

    • Customer Service : Hours of Operation
    • Counting Children in Room Rates
    • Booking Details
    • Per Person per Night - Why?
    • Create booking.
  • Modifying or cancelling a booking 13 Articles

    • FREE Cancellations!
    • Modification : Steps Involved
    • Modify My Booking Online
    • Modifications on Day of Arrival
    • Modifications After Check-In
    • Modify a Booking : How-To
    • Modify a Booking
    • Cancelling a Booking
    • Hotel Rates - Dates Required
    • Flexible Cancellation
    • Modify a Cancelled Booking
    • Cancel My Booking Online
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  • Searching for prices and availability 22 Articles

    • TravelStay Price Promise
    • Receiving Student Discounts
    • Breakfast Options
    • Create a Booking
    • Searching Locations
    • Group Bookings
    • Room Only Accommodations
    • Room Type - Single
    • Rates & Availability - Rate Changes
    • Hotel Rates - Dates Required
    • Pricing On the Accommodation Info Page
    • Currency Exchange
    • Per Person per Night - Why?
    • Travel into London from Your Airport
    • Room Type - Triple or Quad
    • Room Type - Quad
    • Room Type - Double or Twin
    • Room Type : Twin
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    • Room Type : Multi-Bedded Private Room
    • Finding Cheap Prices
  • Check-In 16 Articles

    • Pre-Authorisation
    • Online Booking Confirmation - No Printer
    • Travel to London - From Heathrow Airport
    • London Underground
    • Travel to London - From Stansted Airport
    • Travel to London - From London City Airport
    • Travel to London - From Luton Airport
    • Post-Booking Information
    • Check-In - 24 Hour Reception
    • Currency Exchange
    • Luggage Storage
    • Early Check-In
    • Travel to London - From Gatwick Airport
    • Booking Confirmation - Won't Print
    • Hotel Directions
    • Check-In Documentation
  • Promotional Codes 3 Articles

    • Promotional Codes
    • Refer-a-Friend
    • Modifications and Promotional Codes
  • Complaints 3 Articles

    • Complaints - Hotel (General)
    • Complaints - Hotel (No Booking)
    • Complaints - Hotel (Room Isn't Clean)
  • Feedback 1 Articles

    • Website Feedback
  • Facilities 1 Articles

    • Luggage Storage
  • Check-Out 2 Articles

    • Late Check-Out
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  • Group Bookings 1 Articles

    • Group Bookings
  • Non-Refundable Offers 1 Articles

    • Non-Refundable Bookings

Popular Customer Service Articles

  • Travelling with Children
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  • London Underground
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  • Modify a Booking : How-To
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Website Feedback

  • Date updated 2014-10-31
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  • Feedback

I would like to provide feedback on the website. How do I do this?

TravelStay has a long history of providing service to our customers.  Part of the reason we are successful is that you make a difference.  What you say is important to us!

 

When you make a booking, you have the opportunity to review the TravelStay booking service.  After your hotel stay, we send you a link to review the accommodation.  But sometimes, you may just want to give feedback regarding the website.

 

Please send TravelStay an email to [email protected].  Whether it is a thought on the design, functionality or any other helpful thought, TravelStay appreciates the time that you give to helping to keep us the best booking site for budget accommodations.

 

Thanks!

 

The Team at TravelStay

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  • TravelStay
  • London hotels
  • 113 Burford Business Centre
    11 Burford Road
    London E15 2ST

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